Terms and Conditions
We will gladly exchange products if you would like a different size or product. Please contact us via email for exchanges. You will need to return the product you received in its original packaging and as new, then let us know what you would like to exchange. Shipping for exchanges will be at the customer's expense.
You may return the product within 5 days of delivery of products on the condition that it is unused and in its original packaging. If the product is used or not in its original condition a refund cannot be issued. Please ensure you provide your contact details with the return and the tracking number. Chandra Collections recommends you obtain a receipt and a tracking ID for the return transit to ensure the product arrives safely at our location.
Chandra Collections will make a refund of eligible returns via the method of payment e.g. if you paid via PayPal or Credit Card the refund will be returned via that method. If you paid an invoice via direct transfer we will require banking details to transfer the refund. The easiest way is to e-mail the information along with a brief description of your refund request.
Our online business hours are Tuesday-Friday, 9am-5pm. We aim to ship all orders within 24 hours from Northern NSW, Australia. For all shipping enquiries, please feel free to email firstname.lastname@example.org
* FREE REGULAR SHIPPING WITHIN AUSTRALIA
Domestic (within Australia)
Regular with tracking (Australia Post) - Free- Delivery 4-10 business days
Express with tracking (Australia Post) - $10 flat rate - Delivery 1-5 business days
International - EMS (Australia Post)
$20 flat rate with tracking - Delivery 10 -20 business days
All orders are sent with tracking information that is provided upon dispatch. Please note that, on occasion, orders may be subject to delays outside of our control as a result of customs clearances, holiday periods, or the remote nature of your delivery location. For time-sensitive orders, we recommend opting for express delivery if desired. If an item has been damaged during transport please notify us immediately and provide photographic evidence of the damage so we can investigate further.
All Chandra Collections Jewellery purchases made through our online store and boutiques have a 3-month warranty. This warranty is effective from the date of purchase and covers manufacturing faults and any defects in materials. Proof of purchase is required for all warranty claims.
Chandra Collections Jewellery pieces are delicate and should be handled with care as explained in the product care card that is enclosed with your order.
Once your item is received by us, we will assess the item and liaise with you as to either replace in full if faulty, or we may elect to repair depending upon the issue. Our aim is to provide great customer service and work with you to ensure that your concerns are resolved, and you are satisfied.
Please note that wear and tear during normal use is not considered a fault. The warranty does not cover chain breakage or general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery over time, and therefore, is not covered by warranty. Chandra Collections is not responsible for the loss of jewellery and cannot deem an item faulty without assessment.
Any repairs requested after the offered 3-month warranty period will require a small repair fee and return postage costs will be the responsibility of the customer.