Shipping Policy

SHIPPING METHODS AND CHARGES

Our online business hours are Tuesday-Friday, 9am-5pm. All orders are dispatched from Northern NSW . For all shipping enquiries, please feel free to email chandracollections.brand@gmail.com

 

DOMESTIC (WITHIN AUSTRALIA)

Regular (Australia Post) 
$10 flat rate - Delivery within 3-7 business days

Express (Australia Post) 
$14 flat rate - Delivery within 1-5 business days.

* FREE SHIPPING IN ORDERS OVER $200
 

INTERNATIONAL - 

EMS (Australia Post)
$20 flat rate- Delivery within 7 -15 business days


** All orders offer tracking and this will be advised once the package is dispatched from our warehouse. For more information about your upcoming delivery, please visit the Australia Post. 

 

SHIPPING DELAYS

Please note that your order may be subject to delays outside of our control as a result of customs clearances, holiday periods, or the remote nature of your delivery location. For time-sensitive orders, we recommend opting for express delivery where possible.

 

LOST PARCELS

Chandra Collections offers tracking for all orders, but can not accept responsibility for goods lost in transit. If your parcel goes missing, you will be required to lodge a formal complaint as the owner of the parcel with Australia Post. If you have entered the incorrect address for delivery, your parcel will be delivered back to us, and we can re-ship to the correct address at an additional shipping cost.